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General Questions

• How do I contact SmartyStreets?
• How do I create a SmartyStreets account?
• What if I forgot my password? How can I reset it?

List Services & Products

• How does list processing with the CASS-Certified Scrubbing service work?
• What software and hardware is required to use your products & services?
• Does your product use software that is installed to my computer?
• Are your products CASS Certified™ by the USPS?
• How secure are your services? Will you keep my address list?
• What is the turnaround time for CASS-Certified Scrubbing?
• What file formats can I use for your CASS-Certified Scrubbing service?
• Will you return the non-address information, such as ID numbers, that I submit?

Accounting & Financial

• What methods of payment do you accept?
• How do I receive a refund?

Sales

• How do I contact your sales department?
• How can I receive a quote for your services?
• Can you recommend a product or service to suit my needs?

Miscellaneous

• Do you provide postal address processing services for countries besides the United States?
• How do you keep your prices so low?
• How often do you update your software?
• How can I find out more about your company?
• Who are your customers?